Category: Payments

Ticket Setup — Step-by-Step Guide

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Overview Tickets are part of event creation in Tappin — currency and at least one ticket type are required before you can save the event. This module covers setting up ticket types, pricing, seat limits, early-bird pricing, and discount codes. Step-by-Step Process Step 1: Select Event Currency Where: Event creation form What to do: Why: Currency applies uniformly to every ticket type in the event. Step 2: Create Ticket Types Where: Ticket section within event creation What to do: Why: Multiple ticket types allow you to offer different price points and value tiers to your audience. Step 3: Set Seat Limits Where: Ticket section What to do: Why: Seat limits prevent overselling and help you manage venue capacity. Use either per-ticket limits or an overall event cap based on your needs. Step 4: Enable Early-Bird Pricing (Optional) Where: Ticket type settings What to do: Why: Early-bird pricing rewards early sign-ups and creates urgency. The automatic cut-off ensures you don’t have to manually manage the transition. Step 5: Create Discount Codes Where: Events dashboard → Discounts card What to do: Why: Discount codes are managed separately from ticket setup on a dedicated page. This allows you to add and manage codes

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Stripe Connect Setup — Step-by-Step Guide

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Overview To take card payments on Tappin, you need to connect a Stripe account to your workspace. This is a one-time setup per workspace and involves two stages: kicking off the connection from Tappin, then completing onboarding on Stripe’s hosted platform. The full process takes about ten minutes. Step-by-Step Process Step 1: Create Stripe Account in Tappin Where: Workspace → Payment Settings What to do: Why: This generates the Stripe account on Tappin’s end and prepares the connection for completing onboarding. Step 2: Launch Stripe Onboarding Where: Workspace → Payment Settings What to do: Why: Tappin redirects you to Stripe’s secure platform where you’ll provide all required business and personal details. Step 3: Verify Phone Number Where: Stripe onboarding (new tab) What to do: Why: Phone verification is the first identity check in Stripe’s KYC (Know Your Customer) process. Step 4: Select Business Type Where: Stripe onboarding What to do: Why: Business type determines which forms and information Stripe will require next. Step 5: Enter Personal Details Where: Stripe onboarding What to do: Why: Stripe requires personal details of the account representative for legal/compliance reasons. Step 6: Enter Business Details Where: Stripe onboarding What to do: Why: Business details help

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EHF / SendRegning Setup — Step-by-Step Guide

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Overview This module covers the complete workflow for setting up EHF (Norwegian e-invoicing) in a workspace. EHF invoices are issued through SendRegning, which Tappin operates centrally. Each workspace receives its own originator account inside Tappin’s SendRegning, allowing invoices to route on behalf of the organizer. The originator ID is the link between Tappin and SendRegning. Step-by-Step Process Step 1: Set the Platform-Level EHF Invoice Fee Where: Platform configuration What to do: Why: This establishes the baseline cost for processing EHF invoices across all workspaces. Step 2: Configure VAT Group in the Workspace Where: Workspace settings What to do: Critical Constraint: SendRegning only supports these four VAT rates. Custom rates will NOT work with EHF — this is a hard limitation to be aware of when setting up a workspace. Why: VAT configuration is required for EHF invoice generation, and SendRegning’s system constrains the available options. Step 3: Enable “Pay by Invoice” Where: Workspace settings (same location as VAT) What to do: Why: Turning on this setting reveals the admin-only field where you’ll paste the originator ID. Step 4: Create an Originator in SendRegning Where: SendRegning platform (external system) What to do: How to capture the Originator ID: Why: The originator

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