Category: Dashboard

Ticket Setup — Step-by-Step Guide

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Overview Tickets are part of event creation in Tappin — currency and at least one ticket type are required before you can save the event. This module covers setting up ticket types, pricing, seat limits, early-bird pricing, and discount codes. Step-by-Step Process Step 1: Select Event Currency Where: Event creation form What to do: Why: Currency applies uniformly to every ticket type in the event. Step 2: Create Ticket Types Where: Ticket section within event creation What to do: Why: Multiple ticket types allow you to offer different price points and value tiers to your audience. Step 3: Set Seat Limits Where: Ticket section What to do: Why: Seat limits prevent overselling and help you manage venue capacity. Use either per-ticket limits or an overall event cap based on your needs. Step 4: Enable Early-Bird Pricing (Optional) Where: Ticket type settings What to do: Why: Early-bird pricing rewards early sign-ups and creates urgency. The automatic cut-off ensures you don’t have to manually manage the transition. Step 5: Create Discount Codes Where: Events dashboard → Discounts card What to do: Why: Discount codes are managed separately from ticket setup on a dedicated page. This allows you to add and manage codes

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EHF / SendRegning Setup — Step-by-Step Guide

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Overview This module covers the complete workflow for setting up EHF (Norwegian e-invoicing) in a workspace. EHF invoices are issued through SendRegning, which Tappin operates centrally. Each workspace receives its own originator account inside Tappin’s SendRegning, allowing invoices to route on behalf of the organizer. The originator ID is the link between Tappin and SendRegning. Step-by-Step Process Step 1: Set the Platform-Level EHF Invoice Fee Where: Platform configuration What to do: Why: This establishes the baseline cost for processing EHF invoices across all workspaces. Step 2: Configure VAT Group in the Workspace Where: Workspace settings What to do: Critical Constraint: SendRegning only supports these four VAT rates. Custom rates will NOT work with EHF — this is a hard limitation to be aware of when setting up a workspace. Why: VAT configuration is required for EHF invoice generation, and SendRegning’s system constrains the available options. Step 3: Enable “Pay by Invoice” Where: Workspace settings (same location as VAT) What to do: Why: Turning on this setting reveals the admin-only field where you’ll paste the originator ID. Step 4: Create an Originator in SendRegning Where: SendRegning platform (external system) What to do: How to capture the Originator ID: Why: The originator

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Event Settings — Step-by-Step Guide

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Overview Once your workspace is set up, the next step is creating your first event. Tappin makes event creation quick — you set the foundation (name and date), choose how attendees will interact (registration and platform), and decide whether the event is paid or free. Step-by-Step Process Step 1: Open the Events Section Where: Workspace home What to do: Why: The Events tab is where all your events are managed and where new events are created. Step 2: Set the Event Foundation Where: New Event creation form What to do: Why: Name and date are the two essential pieces of information that anchor your event. Step 3: Configure Attendee Interaction Where: Event creation form What to do: Why: These two toggles determine how attendees engage with your event — both before (registration) and during (platform). Step 4: Set Paid or Non-Paid Event Where: Event creation form What to do: Why: This determines whether you need to configure payment settings and which payment methods are available to your buyers. Step 5: Save the Event Where: Event creation form What to do: Why: Saving locks in your foundational event setup. You can now proceed to tickets, registration form, and branding (each covered

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Workspace Settings — Step-by-Step Guide

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Overview Your workspace is the home base for everything you do in Tappin — your events, your team, your settings. Each workspace has its own events, team, and feature setup. If you run events in multiple countries, you’ll usually have one workspace per country to keep your tax rules, currencies, and branding clean. Step-by-Step Process Step 1: Access Workspace Settings Where: Workspace landing page What to do: Why: The Feature tab is the central location where you control what Tappin can do for your events. Step 2: Enable Core Features Where: Settings → Feature tab What to do: Why: These are the everyday features used by most events. Turn on only what your event actually needs — adding a feature later doesn’t break anything. Step 3: Configure Advanced Features Where: Settings → Feature tab (below core features) What to do: Why: These advanced features extend your event capabilities for specific use cases like F&B vouchers, accounting integration, and paid ticket sales. Step 4: Complete Payment Service Setup Where: Email inbox of workspace owner What to do: Why: This one-time setup per workspace establishes the financial infrastructure needed to sell tickets. (Full payment setup is covered in Module 5: Stripe Connect.)

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