Ticket Setup — Step-by-Step Guide

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Overview

Tickets are part of event creation in Tappin — currency and at least one ticket type are required before you can save the event. This module covers setting up ticket types, pricing, seat limits, early-bird pricing, and discount codes.

Step-by-Step Process

Step 1: Select Event Currency

Where: Event creation form

What to do:

  • Locate the currency selector
  • Choose the currency that applies to all tickets
  • Currency selection is required before saving the event

Why: Currency applies uniformly to every ticket type in the event.

Step 2: Create Ticket Types

Where: Ticket section within event creation

What to do:

  • Click Add Ticket
  • Give it a name (e.g., “Basic”)
  • Set the price
  • Click Add Ticket again to create another type (e.g., “VIP”)
  • Create as many ticket types as your event needs

Why: Multiple ticket types allow you to offer different price points and value tiers to your audience.

Step 3: Set Seat Limits

Where: Ticket section

What to do:

  • For each ticket type, set a quantity limit
  • Once a ticket type is sold out, no more can be purchased
  • Optionally, set an overall event cap to control total attendance

Why: Seat limits prevent overselling and help you manage venue capacity. Use either per-ticket limits or an overall event cap based on your needs.

Step 4: Enable Early-Bird Pricing (Optional)

Where: Ticket type settings

What to do:

  • Toggle Early-bird Pricing ON for the desired ticket type
  • Set a discounted early-bird price
  • Choose either: a cut-off date, or a maximum early-bird quantity
  • Whichever runs out first will automatically end the early-bird window

Why: Early-bird pricing rewards early sign-ups and creates urgency. The automatic cut-off ensures you don’t have to manually manage the transition.

Step 5: Create Discount Codes

Where: Events dashboard → Discounts card

What to do:

  • Save your event first
  • From the events dashboard, click the Discounts card
  • On the Discount page, click Add Code
  • Choose: percentage off OR fixed amount
  • Decide if it stacks with other codes (combinable toggle)
  • Save the code
  • Share the code with whoever should get the discount

Why: Discount codes are managed separately from ticket setup on a dedicated page. This allows you to add and manage codes flexibly after your event is created.

Key Concepts

Per-Ticket vs Overall Limits

  • Per-ticket quantity: Each ticket type has its own cap
  • Overall event cap: Total attendance limit across all ticket types
  • You can use either or both depending on your venue and event style

Early-Bird Window Logic

  • Cut-off Date: Early-bird ends on a specific date
  • Quantity Cap: Early-bird ends after a specific number of tickets sold
  • Whichever happens first ends the early-bird window automatically

Discount Code Types

  • Percentage off (e.g., 10% off)
  • Fixed amount (e.g., 50 NOK off)
  • Stackable: combinable with early-bird pricing or other codes
  • Non-stackable: cannot be combined with other discounts

Important Notes

  • Currency and at least one ticket type are required to save an event
  • Discount codes live on a separate page accessed via the events dashboard, not inside event creation
  • Once tickets are sold, fundamental ticket settings should not be changed
  • Codes can be combined with early-bird pricing if the stacking flag is enabled